Tuesday, May 13, 2008

Accent Neutralizer

This would be ideal for the nasty business known as the call center industry.

Martin Luther King may have tried to start the ball rolling, but it should be noted that discrimination still exists. For those who have worked in technical support, you will know that once an American hears your voice and detects the slightest non-American accent, you will be in for a treat. You will learn first-hand what racial discrimination means.

Technical support is not an easy business. There are really talented agents, those that know computers inside-out, and they would be able to troubleshoot any computer problem in fifteen minutes or less. But because of their accent, most Americans will refuse to be assisted by them, and will request for an onshore agent (meaning someone from the US mainland).

The Accent Neutralizer is an invention designed to help anyone without an American accent. It is basically a voice-changer, based on the Darth Vader toy helmet that contains the voice-changer device. Anyone who wears the mask and speaks through the mouthpiece will sound like Darth Vader. There is a more modern version of this voice changer, also used in a popular toy, and that is the Optimus Prime toy helmet, where the wearer sounds like---you guessed it---Optimus Prime.

Now the Accent Neutralizer will not require the agents to wear a bulky helmet. It just takes the voice-changer device and places it over the phone's mouthpiece. Anyone who speaks through it, whatever nationality, will sound like a homegrown American. Simple, and hopefully effective, the Accent Neutralizer will lessen auditory discrimination, and help those technically-savvy agents keep their jobs, which would otherwise be in danger because of some accent-based quality control.